Global Certificate in Support Analytics & Automation

Name: Global Certificate in Support Analytics & Automation
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The Global Certificate in Support Analytics & Automation is a comprehensive course designed to equip learners with essential skills for career advancement in today's data-driven world. This course focuses on the crucial role of analytics and automation in modern support functions and is highly relevant to professionals in customer support, technical support, and help desk roles.

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In this course, learners will gain a deep understanding of how to leverage data analytics tools and techniques to improve support efficiency, reduce costs, and increase customer satisfaction. They will also learn how to implement automation strategies to streamline support processes and enhance the customer experience. With the increasing demand for support professionals with analytics and automation skills, this course is an excellent opportunity for learners to enhance their skillset and stay ahead in the competitive job market. By completing this course, learners will be well-positioned to take on leadership roles in support functions and drive business success through data-driven decision making.

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Detalles del Curso

• Support Analytics Fundamentals
• Data Analysis for Support Professionals
• Introduction to Automation in Support
• Automation Tools and Technologies
• Building Automation Workflows
• Support Analytics and Automation Best Practices
• Metrics and KPIs in Support Analytics
• Data Visualization in Support Analytics
• Change Management in Support Analytics & Automation

Trayectoria Profesional

The Global Certificate in Support Analytics & Automation prepares professionals for exciting roles in the ever-evolving tech industry. This section highlights relevant job market trends, salary ranges, and skill demand in the UK using a 3D pie chart. 1. **Support Analyst**: 45% of the roles in this chart belong to Support Analysts, indicating high demand for professionals who can resolve technical issues, manage customer relationships, and collaborate with cross-functional teams. 2. **Data Analyst**: Having a strong foundation in data analysis is essential for decision-making and strategic planning, making up 30% of the roles in this chart. Data Analysts gather, process, and interpret complex data sets to help organizations make informed decisions. 3. **Automation Engineer**: Automation Engineers, accounting for 15% of the roles, design, implement, and maintain automated systems, increasing efficiency and reducing manual tasks in various industries. 4. **Quality Assurance Analyst**: Ensuring software and systems meet specified quality standards, 10% of the roles are occupied by Quality Assurance Analysts, who test software for bugs, usability, and functionality.

Requisitos de Entrada

Comprensión básica de la materia
Competencia en idioma inglés
Acceso a computadora e internet
Habilidades básicas de computadora
Dedicación para completar el curso

No se requieren calificaciones formales previas. El curso está diseñado para la accesibilidad.

Estado del Curso

Este curso proporciona conocimientos y habilidades prácticas para el desarrollo profesional. Es:

No acreditado por un organismo reconocido
No regulado por una institución autorizada
Complementario a las calificaciones formales

Recibirás un certificado de finalización al completar exitosamente el curso.

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GLOBAL CERTIFICATE IN SUPPORT ANALYTICS & AUTOMATION

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London School of International Business (LSIB)

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05 May 2025

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