Global Certificate in Customer Experience & Retention

-- viewing now

Global Certificate in Customer Experience & Retention: This certificate course is essential for professionals aiming to enhance customer satisfaction, loyalty, and business growth. With the increasing demand for customer-centric approaches in various industries, this course provides critical skills to deliver exceptional customer experiences and improve retention rates.

5.0
Based on 5,584 reviews

4,307+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

About this course

Key topics include customer journey mapping, voice of the customer programs, and customer experience strategy development. Learners will gain hands-on experience with industry-leading tools and methodologies, preparing them for in-demand roles such as Customer Experience Manager, Customer Success Manager, and Customer Retention Specialist. Upon completion, learners will be equipped with the skills to design and implement customer experience strategies, analyze customer feedback, and measure the impact of their initiatives on business growth. This course offers a unique opportunity for career advancement in a rapidly growing field.

100% online

Learn from anywhere

Shareable certificate

Add to your LinkedIn profile

2 months to complete

at 2-3 hours a week

Start anytime

No waiting period

Course Details

• Customer Experience (CX) Fundamentals
• Understanding Customer Journey Mapping
• Designing Customer-Centric Strategies
• CX Metrics & Analytics
• Voice of the Customer (VoC) Programs
• Customer Feedback Management
• Building Customer Loyalty & Advocacy
• Handling Customer Complaints & Escalations
• Leveraging Technology for Customer Engagement
• Continuous Improvement in Customer Retention

Career Path

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

Why people choose us for their career

Loading reviews...

Frequently Asked Questions

What makes this course unique compared to others?

How long does it take to complete the course?

What support will I receive during the course?

Is the certificate recognized internationally?

What career opportunities will this course open up?

When can I start the course?

What is the course format and learning approach?

Course fee

MOST POPULAR
Fast Track: GBP £140
Complete in 1 month
Accelerated Learning Path
  • 3-4 hours per week
  • Early certificate delivery
  • Open enrollment - start anytime
Start Now
Standard Mode: GBP £90
Complete in 2 months
Flexible Learning Pace
  • 2-3 hours per week
  • Regular certificate delivery
  • Open enrollment - start anytime
Start Now
What's included in both plans:
  • Full course access
  • Digital certificate
  • Course materials
All-Inclusive Pricing • No hidden fees or additional costs

Get course information

We'll send you detailed course information

Pay as a company

Request an invoice for your company to pay for this course.

Pay by Invoice

Earn a career certificate

Sample Certificate Background
GLOBAL CERTIFICATE IN CUSTOMER EXPERIENCE & RETENTION
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
SSB Logo

4.8
New Enrollment