Global Certificate in Customer Experience & Retention

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Global Certificate in Customer Experience & Retention: This certificate course is essential for professionals aiming to enhance customer satisfaction, loyalty, and business growth. With the increasing demand for customer-centric approaches in various industries, this course provides critical skills to deliver exceptional customer experiences and improve retention rates.

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AboutThisCourse

Key topics include customer journey mapping, voice of the customer programs, and customer experience strategy development. Learners will gain hands-on experience with industry-leading tools and methodologies, preparing them for in-demand roles such as Customer Experience Manager, Customer Success Manager, and Customer Retention Specialist. Upon completion, learners will be equipped with the skills to design and implement customer experience strategies, analyze customer feedback, and measure the impact of their initiatives on business growth. This course offers a unique opportunity for career advancement in a rapidly growing field.

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CourseDetails

• Customer Experience (CX) Fundamentals
• Understanding Customer Journey Mapping
• Designing Customer-Centric Strategies
• CX Metrics & Analytics
• Voice of the Customer (VoC) Programs
• Customer Feedback Management
• Building Customer Loyalty & Advocacy
• Handling Customer Complaints & Escalations
• Leveraging Technology for Customer Engagement
• Continuous Improvement in Customer Retention

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
  • CourseMaterials
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GLOBAL CERTIFICATE IN CUSTOMER EXPERIENCE & RETENTION
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London School of International Business (LSIB)
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05 May 2025
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