Executive Development Programme in Creating a Customer-Obsessed Organization

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The Executive Development Programme in Creating a Customer-Obsessed Organization is a certificate course designed to emphasize the importance of customer-centricity in today's business landscape. This program is in high demand across industries, as organizations recognize the need to prioritize customer experience to drive growth and success.

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About this course

Throughout the course, learners will develop essential skills in customer experience management, data-driven decision making, and innovation. They will gain a deep understanding of customer needs, behaviors, and preferences, and learn how to design and implement customer-centric strategies that drive business results. By completing this program, learners will be equipped with the skills and knowledge needed to lead customer-obsessed transformations within their organizations. This certificate course is an excellent opportunity for professionals seeking to advance their careers in marketing, customer experience, product management, and leadership roles.

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Course Details

• Understanding the Customer-Obsessed Organization: This unit will cover the primary keyword, customer-obsessed organization, and explore its definition, benefits, and importance in today's business landscape. • Customer Experience (CX) Design: This unit will delve into the concept of CX design and its role in creating a customer-obsessed organization. • Customer Journey Mapping: In this unit, participants will learn how to map the customer journey, identify pain points, and optimize touchpoints. • Voice of the Customer (VoC) Programs: This unit will cover VoC programs, their benefits, and how to implement them effectively. • Data-Driven Decision Making: This unit will focus on using data to make informed decisions and drive customer obsession. • Customer-Centric Culture: This unit will address how to create a customer-centric culture within the organization and align it with the company's values and mission. • Employee Engagement: This unit will explore the role of employee engagement in creating a customer-obsessed organization. • Innovation and Agility: This unit will cover how to foster innovation and agility to meet changing customer needs. • Metrics and KPIs: This unit will address the key metrics and KPIs to measure the success of a customer-obsessed organization. • Change Management: This unit will cover the principles of change management and how to navigate the transformation to a customer-obsessed organization. • Case Studies and Best Practices: This unit will provide real-world examples and best practices from successful customer-obsessed organizations.

Career Path

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Sample Certificate Background
EXECUTIVE DEVELOPMENT PROGRAMME IN CREATING A CUSTOMER-OBSESSED ORGANIZATION
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
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