Executive Development Programme in Creating a Customer-Obsessed Organization
-- ViewingNowThe Executive Development Programme in Creating a Customer-Obsessed Organization is a certificate course designed to emphasize the importance of customer-centricity in today's business landscape. This program is in high demand across industries, as organizations recognize the need to prioritize customer experience to drive growth and success.
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โข Understanding the Customer-Obsessed Organization: This unit will cover the primary keyword, customer-obsessed organization, and explore its definition, benefits, and importance in today's business landscape. โข Customer Experience (CX) Design: This unit will delve into the concept of CX design and its role in creating a customer-obsessed organization. โข Customer Journey Mapping: In this unit, participants will learn how to map the customer journey, identify pain points, and optimize touchpoints. โข Voice of the Customer (VoC) Programs: This unit will cover VoC programs, their benefits, and how to implement them effectively. โข Data-Driven Decision Making: This unit will focus on using data to make informed decisions and drive customer obsession. โข Customer-Centric Culture: This unit will address how to create a customer-centric culture within the organization and align it with the company's values and mission. โข Employee Engagement: This unit will explore the role of employee engagement in creating a customer-obsessed organization. โข Innovation and Agility: This unit will cover how to foster innovation and agility to meet changing customer needs. โข Metrics and KPIs: This unit will address the key metrics and KPIs to measure the success of a customer-obsessed organization. โข Change Management: This unit will cover the principles of change management and how to navigate the transformation to a customer-obsessed organization. โข Case Studies and Best Practices: This unit will provide real-world examples and best practices from successful customer-obsessed organizations.
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