Masterclass Certificate in Social Media Crisis Communication: A Results-Oriented Approach
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Course Details
• Unit 1: Introduction to Social Media Crisis Communication
• Unit 2: Understanding Crisis Communication Theory and Best Practices
• Unit 3: Social Media Listening and Monitoring for Crisis Detection
• Unit 4: Developing a Social Media Crisis Communication Plan
• Unit 5: Crafting Effective Messages for Social Media in a Crisis
• Unit 6: Social Media Crisis Simulation and Training
• Unit 7: Stakeholder Engagement and Relationship Management during a Crisis
• Unit 8: Ethical Considerations in Social Media Crisis Communication
• Unit 9: Metrics and Evaluation for Social Media Crisis Communication
• Unit 10: Case Studies and Best Practices in Social Media Crisis Communication
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Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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