Global Certificate in E-commerce CX and Accessibility
-- viendo ahoraThe Global Certificate in E-commerce CX and Accessibility is a comprehensive course designed to empower professionals with crucial skills in customer experience (CX) and accessibility for the e-commerce industry. This course highlights the importance of providing exceptional customer experiences and ensuring digital accessibility, both of which are vital in today's online-focused marketplace.
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GBP £ 140
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Detalles del Curso
• E-commerce Customer Experience (CX) Fundamentals: Understanding the importance of CX in e-commerce, key components of a successful CX strategy, and how to measure CX performance. • User Experience (UX) Design for E-commerce: Principles of UX design, user-centered design approaches, and best practices for e-commerce websites and applications. • Accessibility in E-commerce: Overview of accessibility standards, guidelines, and laws, including WCAG 2.1 and ADA, and how to design and develop accessible e-commerce websites. • Personalization and Customer Segmentation: Strategies for personalizing the e-commerce experience, including segmentation, targeting, and positioning, and tools and technologies for implementing personalization. • Customer Journey Mapping and Touchpoints: Techniques for mapping the customer journey, identifying key touchpoints, and optimizing the customer experience across channels. • Mobile E-commerce and Responsive Design: Best practices for mobile e-commerce, including responsive design, mobile-first approach, and mobile optimization, and the role of mobile in the customer journey. • E-commerce Analytics and Data-Driven CX: Overview of e-commerce analytics tools and techniques, including web analytics, customer analytics, and conversion rate optimization, and how to use data to inform CX decisions.
Trayectoria Profesional
Requisitos de Entrada
- Comprensión básica de la materia
- Competencia en idioma inglés
- Acceso a computadora e internet
- Habilidades básicas de computadora
- Dedicación para completar el curso
No se requieren calificaciones formales previas. El curso está diseñado para la accesibilidad.
Estado del Curso
Este curso proporciona conocimientos y habilidades prácticas para el desarrollo profesional. Es:
- No acreditado por un organismo reconocido
- No regulado por una institución autorizada
- Complementario a las calificaciones formales
Recibirás un certificado de finalización al completar exitosamente el curso.
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Preguntas Frecuentes
Tarifa del curso
- 3-4 horas por semana
- Entrega temprana del certificado
- Inscripción abierta - comienza cuando quieras
- 2-3 horas por semana
- Entrega regular del certificado
- Inscripción abierta - comienza cuando quieras
- Acceso completo al curso
- Certificado digital
- Materiales del curso
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