Executive Development Programme in Chatbots & the Customer Journey
-- viendo ahoraThe Executive Development Programme in Chatbots & the Customer Journey is a certificate course designed to meet the surging industry demand for experts skilled in chatbot development and implementation. This program emphasizes the importance of chatbots in transforming customer experiences and businesses alike.
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Detalles del Curso
• Introduction to Chatbots & AI: Understanding the basics of chatbots, AI, and machine learning. Exploring the benefits and limitations of chatbots in customer service.
• Designing Chatbots for Customer Journey: Mapping the customer journey and identifying opportunities for chatbot integration. Designing effective chatbot interactions and user experiences.
• Natural Language Processing (NLP) for Chatbots: Learning about NLP and its role in chatbots. Understanding how to improve chatbot conversational abilities with NLP techniques.
• Chatbot Platforms & Development Tools: Exploring popular chatbot platforms and development tools. Hands-on experience building and testing chatbots.
• Chatbot Analytics & Metrics: Monitoring and measuring chatbot performance. Identifying and addressing performance issues based on analytics data.
• Chatbot Security & Compliance: Ensuring chatbots are secure and compliant with relevant data privacy regulations. Best practices for managing customer data and privacy in chatbots.
• Chatbots in Marketing & Sales: Utilizing chatbots for marketing and sales. Strategies for increasing customer engagement and conversion rates with chatbots.
• Chatbots in Customer Support: Leveraging chatbots for customer support. Techniques for improving customer satisfaction and reducing support costs with chatbots.
• Chatbot Ethics & Bias: Understanding ethical considerations in chatbot design and implementation. Addressing potential biases in chatbot algorithms and decision-making.
• Future of Chatbots & Customer Journey: Exploring emerging trends in chatbots and their impact on the customer journey. Preparing for the future of chatbot technology in business.
Trayectoria Profesional
Requisitos de Entrada
- Comprensión básica de la materia
- Competencia en idioma inglés
- Acceso a computadora e internet
- Habilidades básicas de computadora
- Dedicación para completar el curso
No se requieren calificaciones formales previas. El curso está diseñado para la accesibilidad.
Estado del Curso
Este curso proporciona conocimientos y habilidades prácticas para el desarrollo profesional. Es:
- No acreditado por un organismo reconocido
- No regulado por una institución autorizada
- Complementario a las calificaciones formales
Recibirás un certificado de finalización al completar exitosamente el curso.
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Preguntas Frecuentes
Tarifa del curso
- 3-4 horas por semana
- Entrega temprana del certificado
- Inscripción abierta - comienza cuando quieras
- 2-3 horas por semana
- Entrega regular del certificado
- Inscripción abierta - comienza cuando quieras
- Acceso completo al curso
- Certificado digital
- Materiales del curso
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