Professional Certificate in CLTV and Customer Success
-- ViewingNowThe Professional Certificate in Customer Lifetime Value (CLTV) and Customer Success is a comprehensive course designed to equip learners with the essential skills required in today's customer-centric business environment. This course highlights the importance of CLTV in making informed business decisions and creating effective customer success strategies.
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โข Understanding CLTV (Customer Lifetime Value) & Its Importance
โข Customer Success: Definition, Roles & Responsibilities
โข Calculating CLTV: Formulas & Techniques
โข Maximizing CLTV: Strategies & Best Practices
โข Customer Success Metrics & KPIs
โข Customer Segmentation & CLTV Analysis
โข Implementing Customer Success Programs
โข Building & Managing Customer Success Teams
โข Using Technology & Tools for Customer Success & CLTV Management
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