Certificate in Tactical Social Media Listening
-- ViewingNowThe Certificate in Tactical Social Media Listening is a comprehensive course designed to equip learners with the essential skills to monitor, analyze, and respond to online conversations effectively. This course highlights the importance of social media listening in making informed business decisions, managing brand reputation, and understanding customer needs.
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โข Introduction to Tactical Social Media Listening & Monitoring
โข Understanding Social Media Analytics & Metrics
โข Identifying Relevant Social Media Channels & Influencers
โข Setting Up Social Media Monitoring Tools & Alerts
โข Social Media Crisis Management & Escalation Protocols
โข Analyzing Competitor Social Media Strategies
โข Leveraging Social Media Data for Business Decision Making
โข Creating Data-Driven Social Media Content Strategies
โข Ethics & Legal Considerations in Social Media Listening
โข Best Practices for Tactical Social Media Listening
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