Global Certificate in Support Analytics for Efficiency
-- ViewingNowThe Global Certificate in Support Analytics for Efficiency is a comprehensive course designed to equip learners with essential skills in support analytics. This course is crucial in today's data-driven world, where businesses rely heavily on analytics to make informed decisions.
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โข Analytics Foundations: Understanding Key Metrics and Data Analysis Techniques
โข Support Analytics Tools: Overview and Best Practices
โข Efficiency Metrics: Defining and Measuring Support Efficiency
โข Data Visualization: Presenting Support Analytics Insights
โข Ticket Deflection: Strategies to Reduce Support Requests
โข Customer Self-Service: Implementing and Improving Self-Service Channels
โข Support Workflow Optimization: Streamlining Processes for Maximum Efficiency
โข Automation in Support: Implementing Automation Tools for Efficiency
โข Continuous Improvement: Applying Analytics Insights to Drive Long-Term Support Efficiency
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