Global Certificate in Support Analytics for Efficiency

Name: Global Certificate in Support Analytics for Efficiency
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The Global Certificate in Support Analytics for Efficiency is a comprehensive course designed to equip learners with essential skills in support analytics. This course is crucial in today's data-driven world, where businesses rely heavily on analytics to make informed decisions.

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AboutThisCourse

With the increasing demand for support analysts in various industries, this course offers a unique opportunity for career advancement. It provides learners with the necessary tools and techniques to analyze and interpret data, identify trends, and make data-driven decisions to improve customer support efficiency. Throughout the course, learners will gain hands-on experience with industry-standard tools and techniques, enabling them to hit the ground running in their careers. The course covers key topics such as data analysis, metrics, key performance indicators (KPIs), and reporting, providing a well-rounded understanding of support analytics. By the end of the course, learners will have gained the essential skills and knowledge required to excel in support analytics and take their careers to the next level.

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CourseDetails

• Analytics Foundations: Understanding Key Metrics and Data Analysis Techniques
• Support Analytics Tools: Overview and Best Practices
• Efficiency Metrics: Defining and Measuring Support Efficiency
• Data Visualization: Presenting Support Analytics Insights
• Ticket Deflection: Strategies to Reduce Support Requests
• Customer Self-Service: Implementing and Improving Self-Service Channels
• Support Workflow Optimization: Streamlining Processes for Maximum Efficiency
• Automation in Support: Implementing Automation Tools for Efficiency
• Continuous Improvement: Applying Analytics Insights to Drive Long-Term Support Efficiency

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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GLOBAL CERTIFICATE IN SUPPORT ANALYTICS FOR EFFICIENCY

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London School of International Business (LSIB)

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05 May 2025

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