Professional Certificate in Support Analytics Best Practices
-- ViewingNowThe Professional Certificate in Support Analytics Best Practices equips learners with essential skills to excel in the data-driven tech support industry. This course highlights the importance of analytics in problem-solving, incident management, and continuous improvement of support services.
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โข Introduction to Support Analytics – Understand the basics of support analytics, its importance, and how it can help improve customer support.
โข Data Collection Techniques – Learn about various data collection methods and tools to gather relevant data for analysis.
โข Data Analysis Best Practices – Explore best practices for analyzing support data to extract actionable insights.
โข Key Metrics in Support Analytics – Get familiar with essential metrics like First Response Time, Average Resolution Time, Customer Satisfaction, and Net Promoter Score.
โข Visualization Techniques – Learn to present data effectively using charts, graphs, and dashboards.
โข Creating Data-Driven Support Strategies – Understand how to develop data-driven strategies to enhance customer support and improve overall customer experience.
โข Trend Analysis and Predictive Analytics – Analyze historical data and trends to predict future support issues and requirements.
โข Integrating Support Analytics with Business Operations – Discover how to integrate support analytics with other business functions to optimize performance and decision-making.
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