Executive Development Programme in Service Pricing and Operations
-- ViewingNowThe Executive Development Programme in Service Pricing and Operations is a certificate course designed to empower professionals with the skills needed to excel in the service industry. This program emphasizes the importance of strategic pricing and efficient operations in driving business growth and profitability.
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โข Service Pricing Fundamentals: Understanding the basics of service pricing, including cost-based, value-based, and competitive-based pricing strategies.
โข Pricing Psychology: Exploring the psychological factors that influence customer perception and response to pricing.
โข Dynamic Pricing Techniques: Learning about the latest pricing strategies that adapt to real-time market conditions and customer behavior.
โข Service Operations Management: Understanding the principles of service operations management, including capacity planning, process design, and quality control.
โข Lean Service Operations: Applying lean principles to streamline service operations and reduce waste.
โข Service Blueprinting: Developing visual representations of service processes to identify areas for improvement and optimization.
โข Service Design Thinking: Using a human-centered approach to design and deliver services that meet customer needs and expectations.
โข Service Recovery and Quality Improvement: Implementing effective strategies for recovering from service failures and continuously improving service quality.
โข Data Analytics for Service Pricing and Operations: Leveraging data analytics tools and techniques to make informed pricing and operations decisions.
โข Change Management in Service Pricing and Operations: Managing change and implementing new pricing and operations strategies in complex service environments.
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