Executive Development Programme in Service Pricing and Operations
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课程详情
• Service Pricing Fundamentals: Understanding the basics of service pricing, including cost-based, value-based, and competitive-based pricing strategies.
• Pricing Psychology: Exploring the psychological factors that influence customer perception and response to pricing.
• Dynamic Pricing Techniques: Learning about the latest pricing strategies that adapt to real-time market conditions and customer behavior.
• Service Operations Management: Understanding the principles of service operations management, including capacity planning, process design, and quality control.
• Lean Service Operations: Applying lean principles to streamline service operations and reduce waste.
• Service Blueprinting: Developing visual representations of service processes to identify areas for improvement and optimization.
• Service Design Thinking: Using a human-centered approach to design and deliver services that meet customer needs and expectations.
• Service Recovery and Quality Improvement: Implementing effective strategies for recovering from service failures and continuously improving service quality.
• Data Analytics for Service Pricing and Operations: Leveraging data analytics tools and techniques to make informed pricing and operations decisions.
• Change Management in Service Pricing and Operations: Managing change and implementing new pricing and operations strategies in complex service environments.
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入学要求
- 对主题的基本理解
- 英语语言能力
- 计算机和互联网访问
- 基本计算机技能
- 完成课程的奉献精神
无需事先的正式资格。课程设计注重可访问性。
课程状态
本课程为职业发展提供实用的知识和技能。它是：
- 未经认可机构认证
- 未经授权机构监管
- 对正式资格的补充
成功完成课程后，您将获得结业证书。
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