Masterclass Certificate in Immersive HR for CX Transformation
-- ViewingNowThe Masterclass Certificate in Immersive HR for CX Transformation is a comprehensive course designed to empower HR professionals with the skills necessary to drive customer experience (CX) transformation. In an era where CX is a key differentiator, this course bridges the gap between HR and CX, emphasizing their interdependence.
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โข Unit 1: Introduction to Immersive HR for CX Transformation
โข Unit 2: Understanding Customer Experience (CX)
โข Unit 3: The Role of HR in CX Transformation
โข Unit 4: Employee Experience Design for CX Improvement
โข Unit 5: Leveraging Technology in HR for Enhanced CX
โข Unit 6: HR Analytics and Measuring CX Impact
โข Unit 7: Developing and Retaining CX-Centric Talent
โข Unit 8: Building a Culture of Customer Centricity
โข Unit 9: Change Management in CX Transformation
โข Unit 10: Case Studies in Successful CX Transformation
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