Global Certificate in Transformational Negotiation Strategies for CX
-- ViewingNowThe Global Certificate in Transformational Negotiation Strategies for CX is a comprehensive course designed to enhance your negotiation skills in the customer experience (CX) industry. This program emphasizes the importance of effective communication, problem-solving, and relationship-building in negotiation, providing learners with the tools to drive successful outcomes in various business scenarios.
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โข Understanding Transformational Negotiation
โข Preparing for Transformational Negotiations
โข Building Rapport and Trust in Negotiations
โข Active Listening and Effective Communication
โข Analyzing Interests and Positions
โข Identifying Negotiation Strategies and Tactics
โข Overcoming Negotiation Impasses and Deadlocks
โข Ethics in Negotiations: Dealing with Dirty Tricks
โข Implementing and Evaluating Negotiation Outcomes
โข Cross-Cultural Negotiation Strategies for CX
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