Executive Development Programme Developing Active Listening Skills
-- ViewingNowThe Executive Development Programme in Developing Active Listening Skills is a certificate course designed to enhance professional communication and interpersonal relationships. Active listening, a crucial yet often overlooked skill, is in high industry demand as it fosters better understanding, trust, and collaboration in the workplace.
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โข Introduction to Active Listening: Understanding the concept, benefits, and techniques of active listening.
โข Barriers to Active Listening: Identifying common obstacles and how to overcome them.
โข Non-Verbal Communication: Recognizing and interpreting body language and facial expressions.
โข Paraphrasing and Reflection: Utilizing techniques to ensure clarity and understanding.
โข Asking Open-Ended Questions: Encouraging dialogue and exploration.
โข Empathy and Emotional Intelligence: Developing emotional awareness and responsiveness.
โข Active Listening in Virtual Environments: Adapting skills for remote communication.
โข Overcoming Distractions: Techniques for maintaining focus and concentration.
โข Practical Exercises and Role-Plays: Applying active listening skills in real-world scenarios.
โข Assessment and Feedback: Evaluating progress and refining active listening techniques.
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