Executive Development Programme in Building a Winning Support Strategy
-- ViewingNowThe Executive Development Programme in Building a Winning Support Strategy is a comprehensive certificate course designed to empower professionals with the skills necessary to excel in today's fast-paced business environment. This programme emphasizes the importance of building a winning support strategy that aligns with an organization's overall goals, and is in high demand across industries.
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โข Building a Winning Support Strategy
โข Understanding Customer Needs and Pain Points
โข Developing a Customer-Centric Support Approach
โข Implementing Effective Communication Strategies
โข Utilizing Technology in Support: AI, Chatbots, and CRM
โข Metrics for Support Success: KPIs, CSAT, and NPS
โข Creating a Culture of Continuous Improvement in Support
โข Scaling Support: Building and Managing Teams
โข Building Partnerships: Collaborating with Sales, Marketing, and Product Teams
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