Executive Development Programme in Building a Winning Support Strategy

Name: Executive Development Programme in Building a Winning Support Strategy
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The Executive Development Programme in Building a Winning Support Strategy is a comprehensive certificate course designed to empower professionals with the skills necessary to excel in today's fast-paced business environment. This programme emphasizes the importance of building a winning support strategy that aligns with an organization's overall goals, and is in high demand across industries.

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AboutThisCourse

Learners will gain a deep understanding of the key principles and best practices for developing and implementing effective support strategies, as well as how to measure their success. Throughout the course, learners will be equipped with essential skills for career advancement, including critical thinking, problem-solving, and communication. They will also have the opportunity to engage in real-world case studies, group discussions, and interactive exercises to reinforce their learning and apply it to real-world scenarios. By the end of the programme, learners will have the skills and knowledge necessary to lead successful support teams, drive business growth, and advance their careers in a variety of industries.

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CourseDetails

• Building a Winning Support Strategy
• Understanding Customer Needs and Pain Points
• Developing a Customer-Centric Support Approach
• Implementing Effective Communication Strategies
• Utilizing Technology in Support: AI, Chatbots, and CRM
• Metrics for Support Success: KPIs, CSAT, and NPS
• Creating a Culture of Continuous Improvement in Support
• Scaling Support: Building and Managing Teams
• Building Partnerships: Collaborating with Sales, Marketing, and Product Teams

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN BUILDING A WINNING SUPPORT STRATEGY

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London School of International Business (LSIB)

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05 May 2025

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