Certificate in Mobile Social Listening & Customer Service
-- ViewingNowThe Certificate in Mobile Social Listening & Customer Service is a vital course for professionals seeking to excel in customer service and social media management. This program highlights the importance of mobile and social platforms in today's fast-paced, interconnected world.
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โข Introduction to Mobile Social Listening & Customer Service
โข Understanding Social Media Platforms and Mobile Usage
โข Social Listening Tools and Techniques
โข Mobile Customer Service: Best Practices and Strategies
โข Analyzing Mobile Social Listening Data
โข Creating a Mobile Social Listening Plan
โข Mobile Customer Service Case Studies
โข Ethics and Legal Considerations in Mobile Social Listening
โข Trends and Future Directions in Mobile Social Listening & Customer Service
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