Executive Development Programme in Retention-Focused Marketing
-- ViewingNowThe Executive Development Programme in Retention-Focused Marketing certificate course is a highly relevant and industry-demand program designed for marketing professionals seeking to elevate their careers. This course emphasizes the importance of retention marketing, a crucial aspect of modern marketing strategies that focuses on engaging and retaining existing customers to drive business growth.
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⢠Retention-Focused Marketing Fundamentals: Understanding the importance of customer retention, the role of marketing in customer retention, and the benefits of retention-focused marketing.
⢠Customer Segmentation and Personas: Identifying and segmenting customers, creating customer personas, and understanding their needs, behaviors, and pain points.
⢠Customer Lifetime Value (CLV) Analysis: Measuring and analyzing CLV, understanding the impact of retention on CLV, and developing strategies to increase CLV.
⢠Customer Experience (CX) Design: Designing and improving CX, creating customer journeys, and implementing CX best practices.
⢠Customer Engagement and Loyalty Programs: Developing and implementing customer engagement and loyalty programs, measuring engagement and loyalty, and using gamification techniques.
⢠Retention-Focused Content Marketing: Creating and distributing relevant, valuable, and consistent content to attract and retain customers.
⢠Retention Analytics and Metrics: Measuring and tracking retention metrics, analyzing customer data, and using data-driven insights to inform retention strategies.
⢠Retention-Focused Social Media and Email Marketing: Leveraging social media and email marketing to build customer relationships, increase engagement, and improve retention.
⢠Retention-Focused Product and Service Design: Designing products and services that meet customer needs, improve satisfaction, and reduce churn.
⢠Retention-Focused Leadership and Culture: Building a customer-centric culture, aligning teams around retention goals, and developing leadership skills for retention-focused marketing.
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