Advanced Certificate in Customer Feedback and Service Design
-- ViewingNowThe Advanced Certificate in Customer Feedback and Service Design is a comprehensive course designed to equip learners with essential skills in understanding customer needs and translating them into exceptional service designs. This course emphasizes the importance of leveraging customer feedback to drive business growth and covers essential topics like data analysis, user experience (UX) design, and service blueprinting.
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⢠Unit 1: Understanding Customer Feedback and Its Importance
⢠Unit 2: Customer Feedback Collection Methods
⢠Unit 3: Analyzing Customer Feedback Data
⢠Unit 4: Service Design Principles and Best Practices
⢠Unit 5: Implementing Customer Feedback in Service Design
⢠Unit 6: Design Thinking and Customer Feedback
⢠Unit 7: Customer Journey Mapping and Service Design
⢠Unit 8: Prototyping and Testing Service Design
⢠Unit 9: Continuous Improvement of Service Design with Customer Feedback
⢠Unit 10: Case Studies in Customer Feedback and Service Design
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