Advanced Certificate in Customer Feedback and Service Design
-- ViewingNowThe Advanced Certificate in Customer Feedback and Service Design is a comprehensive course designed to equip learners with essential skills in understanding customer needs and translating them into exceptional service designs. This course emphasizes the importance of leveraging customer feedback to drive business growth and covers essential topics like data analysis, user experience (UX) design, and service blueprinting.
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โข Unit 1: Understanding Customer Feedback and Its Importance
โข Unit 2: Customer Feedback Collection Methods
โข Unit 3: Analyzing Customer Feedback Data
โข Unit 4: Service Design Principles and Best Practices
โข Unit 5: Implementing Customer Feedback in Service Design
โข Unit 6: Design Thinking and Customer Feedback
โข Unit 7: Customer Journey Mapping and Service Design
โข Unit 8: Prototyping and Testing Service Design
โข Unit 9: Continuous Improvement of Service Design with Customer Feedback
โข Unit 10: Case Studies in Customer Feedback and Service Design
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