Professional Certificate Active Listening for Building Trust and Rapport
-- ViewingNowThe Professional Certificate in Active Listening for Building Trust and Rapport is a course that emphasizes the importance of effective listening in both personal and professional settings. This certificate program equips learners with essential skills for career advancement, such as enhancing communication, building trust, and fostering positive relationships.
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⢠Understanding Active Listening: Definition and Importance
⢠Key Elements of Active Listening
• Attention
• Reflection
• Clarification
• Summarization
⢠Non-Verbal Communication in Active Listening
⢠Overcoming Barriers to Active Listening
⢠Building Trust through Active Listening
⢠Active Listening Techniques for Conflict Resolution
⢠Active Listening in the Workplace: Benefits and Challenges
⢠Practical Exercises for Developing Active Listening Skills
⢠Assessing and Improving Active Listening Skills
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