Certificate in Peer Mediation & Emotional Intelligence
-- ViewingNowThe Certificate in Peer Mediation & Emotional Intelligence course is a powerful learning experience that equips learners with essential skills for personal growth and career advancement. This program emphasizes the importance of emotional intelligence in the workplace and provides practical tools to manage interpersonal conflicts effectively.
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⢠Understanding Peer Mediation
⢠Definition and Importance of Emotional Intelligence
⢠Key Elements of Peer Mediation
⢠Emotional Intelligence and Conflict Resolution
⢠Communication Skills for Peer Mediators
⢠Active Listening and Empathy in Peer Mediation
⢠Problem-Solving and Decision-Making Skills in Peer Mediation
⢠Building and Maintaining Positive Relationships through Emotional Intelligence
⢠Ethics and Professionalism in Peer Mediation
⢠Peer Mediation Program Development and Evaluation
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