Certificate in Peer Mediation & Emotional Intelligence
-- ViewingNowThe Certificate in Peer Mediation & Emotional Intelligence course is a powerful learning experience that equips learners with essential skills for personal growth and career advancement. This program emphasizes the importance of emotional intelligence in the workplace and provides practical tools to manage interpersonal conflicts effectively.
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โข Understanding Peer Mediation
โข Definition and Importance of Emotional Intelligence
โข Key Elements of Peer Mediation
โข Emotional Intelligence and Conflict Resolution
โข Communication Skills for Peer Mediators
โข Active Listening and Empathy in Peer Mediation
โข Problem-Solving and Decision-Making Skills in Peer Mediation
โข Building and Maintaining Positive Relationships through Emotional Intelligence
โข Ethics and Professionalism in Peer Mediation
โข Peer Mediation Program Development and Evaluation
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