Professional Certificate in Negotiation for Conflict Management
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⢠Introduction to Negotiation and Conflict Management: Understanding the basics of negotiation and conflict management, including the different types of conflicts and negotiation styles.
⢠Preparing for Negotiations: Identifying goals, gathering information, and developing a negotiation strategy.
⢠Communication Skills for Negotiations: Active listening, effective questioning, and clear communication to facilitate successful negotiations.
⢠Interest-Based Negotiations: Focusing on underlying interests rather than positional bargaining to achieve mutually beneficial outcomes.
⢠Dealing with Difficult Negotiations: Handling tough tactics, emotions, and impasses in negotiations.
⢠Cross-Cultural Negotiations: Understanding cultural differences and their impact on negotiation styles and strategies.
⢠Ethics in Negotiations: Identifying and addressing ethical dilemmas in negotiation scenarios.
⢠Negotiating Agreements and Closing Deals: Creating win-win agreements, overcoming objections, and closing deals.
⢠Implementing and Managing Negotiated Agreements: Monitoring and adjusting agreements to ensure long-term success.
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