Global Certificate in Customer Support & Retention

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The Global Certificate in Customer Support & Retention is a comprehensive course designed to empower learners with essential skills for career advancement in customer support and success roles. This course is crucial in today's industry where customer experience has become a critical differentiator for businesses.

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AboutThisCourse

By enrolling in this course, learners will gain a deep understanding of the customer lifecycle, the latest trends and best practices in customer support, and proven strategies for customer retention. They will develop the ability to manage customer relationships effectively, handle customer queries and complaints with ease, and use data to drive customer success. With a global focus, this course is relevant to professionals working in any industry, anywhere in the world. It is a valuable addition to any resume, demonstrating a commitment to continuous learning and a dedication to providing exceptional customer experiences.

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CourseDetails

• Customer Support Fundamentals  
• Effective Communication Skills  
• Understanding Customer Needs & Expectations  
• Problem Solving & Troubleshooting Techniques  
• Customer Service Metrics & Quality Assurance  
• Cross-functional Collaboration for Customer Success  
• Managing Customer Expectations & Conflict Resolution  
• Building Customer Loyalty & Retention Strategies  
• Leveraging Customer Feedback & Continuous Improvement  
• Technological Tools for Customer Support & Retention  

CareerPath

EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £140
CompleteInOneMonth
AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • FullCourseAccess
  • DigitalCertificate
  • CourseMaterials
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GLOBAL CERTIFICATE IN CUSTOMER SUPPORT & RETENTION
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London School of International Business (LSIB)
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05 May 2025
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