Professional Certificate in CRM for Evolving Businesses
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• Introduction to CRM for Evolving Businesses: Understanding CRM, its importance, and benefits for businesses.
• CRM Strategy and Planning: Developing a comprehensive CRM strategy, setting goals, and planning for implementation.
• CRM Data Management: Managing customer data, data quality, and data security in CRM systems.
• CRM Software Selection: Evaluating CRM software, selecting the right solution, and implementing it effectively.
• CRM Integration: Integrating CRM with other business systems, such as marketing automation, customer support, and analytics tools.
• CRM Analytics and Reporting: Analyzing CRM data, generating reports, and using insights to drive business decisions.
• CRM User Adoption and Training: Encouraging user adoption, providing training, and ensuring successful onboarding.
• CRM Best Practices: Implementing CRM best practices, such as data governance, workflow automation, and mobile optimization.
• CRM Future Trends: Exploring CRM future trends, such as AI, machine learning, and voice technology.
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- BasicUnderstandingSubject
- ProficiencyEnglish
- ComputerInternetAccess
- BasicComputerSkills
- DedicationCompleteCourse
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- ThreeFourHoursPerWeek
- EarlyCertificateDelivery
- OpenEnrollmentStartAnytime
- TwoThreeHoursPerWeek
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