Global Certificate in Modern Support Analytics

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The Global Certificate in Modern Support Analytics is a comprehensive course designed to equip learners with essential skills for success in today's data-driven economy. This course is critical for individuals seeking to advance their careers in support analytics, as it provides a deep understanding of the latest tools and techniques used to analyze and interpret data in the modern support landscape.

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AboutThisCourse

In this course, learners will gain hands-on experience with cutting-edge analytics tools, including Tableau, Power BI, and Excel. They will learn how to use these tools to analyze data, identify trends, and make data-driven decisions that drive business success. By the end of the course, learners will have a deep understanding of modern support analytics and will be able to apply their skills to real-world scenarios.With the demand for support analysts with strong analytics skills on the rise, this course is an essential investment in your career. By completing this course, learners will be well-positioned to take on new challenges and advance in their careers, making them an invaluable asset to any organization.

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CourseDetails

• Foundations of Support Analytics – Introduction to support analytics, key metrics, data-driven decision making, and analytics tools.
• Data Collection and Analysis – Techniques for data collection, cleaning, and analysis, including statistical methods and data visualization.
• Customer Experience (CX) Analytics – Understanding customer behavior, sentiment analysis, and CX metrics to improve support and drive customer loyalty.
• Support Ticketing Systems – Overview of ticketing systems, ticket management best practices, and integrating analytics into ticketing workflows.
• Machine Learning (ML) and Predictive Analytics – Introduction to ML algorithms, predictive modeling, and applying them to support analytics.
• Multi-Channel Support Analytics – Analyzing support data across multiple channels (email, chat, social media, etc.), and optimizing support strategies for each.
• Business Intelligence (BI) Tools for Support – Utilizing BI tools to transform support data into actionable insights, and creating custom reports and dashboards.
• Data Privacy and Security in Support Analytics – Ensuring data privacy, security, and compliance in support analytics, including GDPR, CCPA, and other regulations.
• Change Management and Communication – Implementing analytics-driven changes, and effectively communicating insights and recommendations to stakeholders.

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
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StandardMode GBP £90
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
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GLOBAL CERTIFICATE IN MODERN SUPPORT ANALYTICS
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London School of International Business (LSIB)
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05 May 2025
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