Certificate Esports Customer Support: Managing Customer Expectations

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The Certificate Esports Customer Support: Managing Customer Expectations is a comprehensive course designed to equip learners with essential skills for success in the rapidly growing esports industry. This program emphasizes the importance of managing customer expectations, resolving conflicts, and providing exceptional support to maintain a positive brand image.

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AboutThisCourse

In this era of digitalization, where esports is becoming increasingly popular, there is a high demand for professionals who can handle customer support roles effectively. This course focuses on enhancing learners' communication, problem-solving, and time management skills to meet the industry's requirements. By the end of this course, learners will have gained the necessary skills to manage customer expectations, handle difficult situations, and provide top-notch customer support, making them highly valuable in the esports industry. This certification is an excellent opportunity for those looking to advance their careers in esports or customer support roles.

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CourseDetails

• Esports Customer Support Foundations
• Understanding Esports and Its Fans
• Importance of Managing Customer Expectations
• Setting Clear and Realistic Expectations
• Communication Strategies for Esports Customer Support
• Handling Customer Complaints and Escalations
• Measuring and Evaluating Customer Expectations
• Continuous Improvement in Esports Customer Support
• Best Practices in Esports Customer Support

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
  • CourseMaterials
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CERTIFICATE ESPORTS CUSTOMER SUPPORT: MANAGING CUSTOMER EXPECTATIONS
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London School of International Business (LSIB)
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05 May 2025
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