Global Certificate in Future-Ready CRM Solutions
-- ViewingNowThe Global Certificate in Future-Ready CRM Solutions is a comprehensive course designed to equip learners with the essential skills needed to thrive in the ever-evolving Customer Relationship Management (CRM) industry. This course focuses on the latest CRM solutions, teaching learners how to leverage data-driven insights, automation, and artificial intelligence to drive business growth and customer engagement.
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โข Introduction to CRM Solutions: Understanding CRM, its benefits, and key components. Exploring on-premise and cloud-based solutions.
โข Data Management in CRM: Data collection, storage, and analysis. Data privacy and security. Data-driven decision making.
โข Customer Relationship Management Strategies: Building and maintaining customer relationships. Customer segmentation, targeting, and positioning.
โข CRM Customization and Integration: Customizing CRM to meet business needs. Integrating CRM with other systems and tools.
โข Future Trends in CRM: Artificial intelligence, machine learning, and automation in CRM. Internet of Things (IoT) and CRM.
โข CRM Implementation and Maintenance: Planning and executing CRM implementation. Post-implementation maintenance and support.
โข CRM Metrics and Analytics: Tracking and measuring CRM performance. Key performance indicators (KPIs) and analytics.
โข Change Management in CRM: Managing change during CRM implementation. User adoption and training.
โข Case Studies in CRM: Real-world examples of successful CRM implementations. Best practices and lessons learned.
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- BasicUnderstandingSubject
- ProficiencyEnglish
- ComputerInternetAccess
- BasicComputerSkills
- DedicationCompleteCourse
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- ThreeFourHoursPerWeek
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