Certificate in Business Support and Customer Relationship Management

Name: Certificate in Business Support and Customer Relationship Management
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The Certificate in Business Support and Customer Relationship Management is a comprehensive course designed to empower learners with essential skills for career advancement. This program focuses on enhancing business support proficiency and managing customer relationships, which are vital in today's service-oriented industries.

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AboutThisCourse

In this digital age, where customer expectations are soaring, the demand for professionals who can effectively manage customer relationships and provide robust business support is at an all-time high. This course equips learners with the necessary skills to meet these industry demands and excel in their respective careers. Through this course, learners will gain expertise in customer relationship management strategies, communication, problem-solving, and various business support functions. By the end of the course, learners will have developed a strong foundation in business support and customer relationship management, making them valuable assets to any organization.

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CourseDetails

• Business Support Fundamentals
• Customer Relationship Management (CRM) Principles
• Effective Communication in Business Support
• Utilizing CRM Software and Tools
• Business Process Improvement and CRM
• Customer Segmentation and Targeting
• Managing Customer Expectations and Queries
• Measuring CRM Success and KPIs
• Data Privacy and Security in CRM

CareerPath

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

NoPriorQualifications

CourseStatus

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NotAccreditedRecognized
NotRegulatedAuthorized
ComplementaryFormalQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
RegularCertificateDelivery
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FullCourseAccess
DigitalCertificate
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CERTIFICATE IN BUSINESS SUPPORT AND CUSTOMER RELATIONSHIP MANAGEMENT

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London School of International Business (LSIB)

AwardedOn

05 May 2025

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