Global Certificate in Support Analytics for Scale

Name: Global Certificate in Support Analytics for Scale
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The Global Certificate in Support Analytics for Scale is a comprehensive course designed to equip learners with essential skills for career advancement in the rapidly evolving support analytics industry. This course emphasizes the importance of data-driven decision-making and highlights the growing demand for support analysts who can leverage data to improve customer support and drive business growth.

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AboutThisCourse

Through a combination of interactive lectures, real-world examples, and hands-on exercises, learners will gain a deep understanding of support analytics concepts and techniques. Topics covered include data analysis, reporting and visualization, customer segmentation, and predictive analytics. By the end of the course, learners will be able to use data to identify trends, optimize support workflows, and improve customer satisfaction. With a focus on practical applications and industry-relevant skills, this course is an excellent opportunity for support professionals, business analysts, and data analysts to expand their skill sets and advance their careers in support analytics. Enroll today and join the growing community of support analytics experts!

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CourseDetails

• Foundations of Support Analytics: Introduction to support analytics, key metrics, data-driven decision making
• Data Collection and Analysis: Data sources for support teams, data cleaning, statistical analysis
• Customer Segmentation: Identifying and understanding customer segments, prioritizing support efforts
• Customer Health Scoring: Measuring customer health, predicting churn, improving customer experience
• Support Ticket Analysis: Analyzing support tickets, identifying trends, improving self-service options
• Conversational Analytics: Analyzing chat and email conversations, improving customer interactions
• Scaling Support Analytics: Managing large data sets, automating analytics, implementing analytics in support workflows
• Visualizing Support Analytics: Creating effective data visualizations, communicating insights to stakeholders

CareerPath

The Global Certificate in Support Analytics for Scale prepares professionals for a range of rewarding roles in the UK's thriving data analytics landscape. With the increasing demand for skilled support analysts, data analysts, business intelligence analysts, systems analysts, and database administrators, the certificate equips learners with the necessary skills to succeed. In this 3D Pie chart, we'll explore the job market trends for these roles, offering valuable insights that can help you make informed decisions about your career path. The chart illustrates the percentage distribution of roles in the UK's support analytics market. Support Analyst roles account for 30% of the market, making it the most prominent role in the industry. Data Analysts follow closely at 25%, while Business Intelligence Analysts make up 20% of the market. Systems Analysts and Database Administrators contribute 15% and 10% respectively, completing the landscape of support analytics roles in the UK. As technology continues to advance and businesses increasingly rely on data-driven decision making, the demand for professionals with these skills is expected to grow. By gaining a comprehensive understanding of support analytics, you'll be well-positioned to capitalize on the opportunities presented by this rapidly expanding field.

EntryRequirements

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ProficiencyEnglish
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BasicComputerSkills
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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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TwoThreeHoursPerWeek
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GLOBAL CERTIFICATE IN SUPPORT ANALYTICS FOR SCALE

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London School of International Business (LSIB)

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05 May 2025

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