Professional Certificate in Trust-Based Communication & Negotiation
-- ViewingNowThe Professional Certificate in Trust-Based Communication & Negotiation is a comprehensive course that equips learners with essential skills for career advancement. In today's fast-paced and rapidly changing business environment, building trust and fostering positive relationships is crucial for success.
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GBP £ 140
GBP £ 202
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Here are the essential units for a Professional Certificate in Trust-Based Communication & Negotiation:
• Trust-Building Techniques: Understanding the importance of trust in communication and negotiation, and learning techniques to establish and maintain trust with others.
• Active Listening Skills: Developing the ability to truly hear and understand what others are saying, and how to respond in a way that builds trust and rapport.
• Effective Questioning: Learning how to ask the right questions to uncover underlying needs, interests, and concerns, and how to use this information to create mutually beneficial solutions.
• Negotiation Styles: Exploring different negotiation styles and approaches, and how to adapt to different situations and personalities.
• BATNA (Best Alternative To a Negotiated Agreement): Understanding the concept of BATNA, how to identify and evaluate yours, and how to use it to strengthen your negotiating position.
• Overcoming Objections: Learning how to anticipate and address objections and resistance, and how to maintain a positive and constructive negotiation atmosphere.
• Cross-Cultural Communication: Developing an understanding of cultural differences and how they impact communication and negotiation, and learning strategies for effective cross-cultural communication.
• Ethical Considerations: Exploring the ethical considerations and potential conflicts in trust-based communication and negotiation, and how to navigate these challenges with integrity and professionalism.
• Negotiation Planning and Preparation: Learning how to plan and prepare for a negotiation, including setting goals, identifying potential roadblocks, and developing a negotiation strategy.
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