Executive Development Programme in Chatbots & the Customer Journey

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Course Details

Introduction to Chatbots & AI: Understanding the basics of chatbots, AI, and machine learning. Exploring the benefits and limitations of chatbots in customer service.

Designing Chatbots for Customer Journey: Mapping the customer journey and identifying opportunities for chatbot integration. Designing effective chatbot interactions and user experiences.

Natural Language Processing (NLP) for Chatbots: Learning about NLP and its role in chatbots. Understanding how to improve chatbot conversational abilities with NLP techniques.

Chatbot Platforms & Development Tools: Exploring popular chatbot platforms and development tools. Hands-on experience building and testing chatbots.

Chatbot Analytics & Metrics: Monitoring and measuring chatbot performance. Identifying and addressing performance issues based on analytics data.

Chatbot Security & Compliance: Ensuring chatbots are secure and compliant with relevant data privacy regulations. Best practices for managing customer data and privacy in chatbots.

Chatbots in Marketing & Sales: Utilizing chatbots for marketing and sales. Strategies for increasing customer engagement and conversion rates with chatbots.

Chatbots in Customer Support: Leveraging chatbots for customer support. Techniques for improving customer satisfaction and reducing support costs with chatbots.

Chatbot Ethics & Bias: Understanding ethical considerations in chatbot design and implementation. Addressing potential biases in chatbot algorithms and decision-making.

Future of Chatbots & Customer Journey: Exploring emerging trends in chatbots and their impact on the customer journey. Preparing for the future of chatbot technology in business.

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Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Sample Certificate Background
EXECUTIVE DEVELOPMENT PROGRAMME IN CHATBOTS & THE CUSTOMER JOURNEY
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
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