Executive Development Programme in Chatbots & the Customer Journey
-- ViewingNowThe Executive Development Programme in Chatbots & the Customer Journey is a certificate course designed to meet the surging industry demand for experts skilled in chatbot development and implementation. This program emphasizes the importance of chatbots in transforming customer experiences and businesses alike.
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⢠Introduction to Chatbots & AI: Understanding the basics of chatbots, AI, and machine learning. Exploring the benefits and limitations of chatbots in customer service.
⢠Designing Chatbots for Customer Journey: Mapping the customer journey and identifying opportunities for chatbot integration. Designing effective chatbot interactions and user experiences.
⢠Natural Language Processing (NLP) for Chatbots: Learning about NLP and its role in chatbots. Understanding how to improve chatbot conversational abilities with NLP techniques.
⢠Chatbot Platforms & Development Tools: Exploring popular chatbot platforms and development tools. Hands-on experience building and testing chatbots.
⢠Chatbot Analytics & Metrics: Monitoring and measuring chatbot performance. Identifying and addressing performance issues based on analytics data.
⢠Chatbot Security & Compliance: Ensuring chatbots are secure and compliant with relevant data privacy regulations. Best practices for managing customer data and privacy in chatbots.
⢠Chatbots in Marketing & Sales: Utilizing chatbots for marketing and sales. Strategies for increasing customer engagement and conversion rates with chatbots.
⢠Chatbots in Customer Support: Leveraging chatbots for customer support. Techniques for improving customer satisfaction and reducing support costs with chatbots.
⢠Chatbot Ethics & Bias: Understanding ethical considerations in chatbot design and implementation. Addressing potential biases in chatbot algorithms and decision-making.
⢠Future of Chatbots & Customer Journey: Exploring emerging trends in chatbots and their impact on the customer journey. Preparing for the future of chatbot technology in business.
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