Global Certificate in Building High-Performance CRM

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The Global Certificate in Building High-Performance CRM is a comprehensive course that empowers learners with the necessary skills to design, implement, and manage effective CRM strategies. This certification is crucial in today's data-driven world, where businesses strive to optimize customer relationships for increased loyalty and profitability.

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About this course

With the rising demand for CRM specialists, this course offers a valuable opportunity for professionals to advance their careers. Learners will gain insights into the latest CRM trends, technologies, and best practices, enabling them to deliver high-impact CRM solutions in various industries. The course curriculum covers essential topics such as CRM strategy, data management, customer journey mapping, and analytics. By completing this program, learners will be equipped with the skills to drive customer-centric innovation, improve sales performance, and enhance the overall customer experience. Invest in your professional growth and join the ranks of high-performance CRM practitioners who are shaping the future of customer relationship management.

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Course Details

CRM Fundamentals: Understanding CRM and its importance, key terminologies, and benefits. • CRM Strategy: Developing a comprehensive CRM strategy, aligning it with business goals, and measuring success. • Customer Segmentation: Identifying and segmenting customers, creating customer personas, and understanding customer behavior. • Data Management: Managing customer data, ensuring data quality, and implementing data governance policies. • CRM Technologies: Exploring CRM technologies, integrating them with existing systems, and selecting the right CRM solution. • Customer Experience (CX): Designing and delivering exceptional customer experiences, improving customer satisfaction, and building customer loyalty. • CRM Analytics: Utilizing CRM analytics, interpreting insights, and making data-driven decisions. • Change Management: Implementing CRM change management, managing resistance to change, and ensuring user adoption. • CRM Best Practices: Following CRM best practices, staying up-to-date with industry trends, and continuously improving CRM processes.

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Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Sample Certificate Background
GLOBAL CERTIFICATE IN BUILDING HIGH-PERFORMANCE CRM
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
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