Executive Development Programme in Building a High-Performance CX Team

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The Executive Development Programme in Building a High-Performance CX Team is a certificate course that emphasizes the importance of customer experience (CX) in today's competitive business landscape. This program is designed to meet the growing industry demand for professionals who can lead high-performing CX teams that drive customer satisfaction, loyalty, and revenue growth.

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About this course

Through this course, learners will acquire essential skills for career advancement, such as developing and implementing CX strategies, leading and managing CX teams, and leveraging data analytics to improve customer experience. The program combines theoretical knowledge with practical application, enabling learners to immediately apply their new skills in their workplace. By completing this course, learners will be well-equipped to take on leadership roles in CX and drive business success. In summary, this certificate course in Building a High-Performance CX Team is critical for professionals seeking to advance their careers in customer experience. It provides the necessary skills and knowledge to lead high-performing CX teams, meet industry demand, and drive business success.

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Course Details

Unit 1: Introduction to Customer Experience (CX) & High-Performance CX Teams
Unit 2: Building a CX Vision & Strategy
Unit 3: Understanding Customer Journey Mapping & its Impact on CX
Unit 4: Developing Effective CX Metrics & KPIs
Unit 5: Hiring, Training, & Retaining High-Performance CX Professionals
Unit 6: Implementing Customer-Centric Culture in Organizations
Unit 7: Leveraging Technology for CX Improvement
Unit 8: Design Thinking & Innovation in CX
Unit 9: Handling Customer Complaints & Difficult Situations
Unit 10: Measuring & Improving CX ROI & Business Impact

Career Path

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Sample Certificate Background
EXECUTIVE DEVELOPMENT PROGRAMME IN BUILDING A HIGH-PERFORMANCE CX TEAM
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
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