Executive Development Programme in Building a High-Performance CX Team
-- viewing nowThe Executive Development Programme in Building a High-Performance CX Team is a certificate course that emphasizes the importance of customer experience (CX) in today's competitive business landscape. This program is designed to meet the growing industry demand for professionals who can lead high-performing CX teams that drive customer satisfaction, loyalty, and revenue growth.
4,545+
Students enrolled
GBP £ 140
GBP £ 202
Save 44% with our special offer
About this course
100% online
Learn from anywhere
Shareable certificate
Add to your LinkedIn profile
2 months to complete
at 2-3 hours a week
Start anytime
No waiting period
Course Details
• Unit 1: Introduction to Customer Experience (CX) & High-Performance CX Teams
• Unit 2: Building a CX Vision & Strategy
• Unit 3: Understanding Customer Journey Mapping & its Impact on CX
• Unit 4: Developing Effective CX Metrics & KPIs
• Unit 5: Hiring, Training, & Retaining High-Performance CX Professionals
• Unit 6: Implementing Customer-Centric Culture in Organizations
• Unit 7: Leveraging Technology for CX Improvement
• Unit 8: Design Thinking & Innovation in CX
• Unit 9: Handling Customer Complaints & Difficult Situations
• Unit 10: Measuring & Improving CX ROI & Business Impact
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
Why people choose us for their career
Loading reviews...
Frequently Asked Questions
Course fee
- 3-4 hours per week
- Early certificate delivery
- Open enrollment - start anytime
- 2-3 hours per week
- Regular certificate delivery
- Open enrollment - start anytime
- Full course access
- Digital certificate
- Course materials
Get course information
Earn a career certificate