Executive Development Programme in Building a High-Performance CX Team
-- ViewingNowThe Executive Development Programme in Building a High-Performance CX Team is a certificate course that emphasizes the importance of customer experience (CX) in today's competitive business landscape. This program is designed to meet the growing industry demand for professionals who can lead high-performing CX teams that drive customer satisfaction, loyalty, and revenue growth.
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โข Unit 1: Introduction to Customer Experience (CX) & High-Performance CX Teams
โข Unit 2: Building a CX Vision & Strategy
โข Unit 3: Understanding Customer Journey Mapping & its Impact on CX
โข Unit 4: Developing Effective CX Metrics & KPIs
โข Unit 5: Hiring, Training, & Retaining High-Performance CX Professionals
โข Unit 6: Implementing Customer-Centric Culture in Organizations
โข Unit 7: Leveraging Technology for CX Improvement
โข Unit 8: Design Thinking & Innovation in CX
โข Unit 9: Handling Customer Complaints & Difficult Situations
โข Unit 10: Measuring & Improving CX ROI & Business Impact
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