Masterclass Certificate in Customer Support Analytics & Business Strategy
-- viewing nowThe Masterclass Certificate in Customer Support Analytics & Business Strategy is a comprehensive course that equips learners with essential skills for career advancement. This program integrates data analysis, customer support, and business strategy, making it a valuable asset in today's data-driven world.
7,469+
Students enrolled
GBP £ 140
GBP £ 202
Save 44% with our special offer
About this course
100% online
Learn from anywhere
Shareable certificate
Add to your LinkedIn profile
2 months to complete
at 2-3 hours a week
Start anytime
No waiting period
Course Details
• Customer Support Analytics Fundamentals: Understanding the basics of customer support analytics, including key metrics, data collection, and reporting.
• Data Analysis for Customer Support: Analyzing customer support data to identify trends, patterns, and areas for improvement.
• Customer Support Metrics: Diving deep into crucial customer support metrics, such as first response time, resolution time, customer satisfaction, and net promoter score.
• Customer Segmentation: Segmenting customers based on behavior, preferences, and value to improve support and strategic decision-making.
• Customer Journey Mapping: Visualizing the customer journey to identify pain points, optimize support, and enhance the overall customer experience.
• Text Analytics and Sentiment Analysis: Applying text analytics and sentiment analysis techniques to customer support conversations and feedback.
• Predictive Analytics for Customer Support: Using predictive analytics to anticipate customer needs, prevent issues, and optimize support strategies.
• Integrating Customer Support Analytics with Business Strategy: Aligning customer support analytics with overall business strategy, setting goals, and measuring success.
• Change Management and Continuous Improvement: Implementing change management principles, continuously improving customer support processes, and driving organizational success.
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
Why people choose us for their career
Loading reviews...
Frequently Asked Questions
Course fee
- 3-4 hours per week
- Early certificate delivery
- Open enrollment - start anytime
- 2-3 hours per week
- Regular certificate delivery
- Open enrollment - start anytime
- Full course access
- Digital certificate
- Course materials
Get course information
Earn a career certificate