Global Certificate in Next-Gen Support Analytics
-- viendo ahoraThe Global Certificate in Next-Gen Support Analytics is a comprehensive course designed to empower learners with the latest tools and techniques in support analytics. This course emphasizes the importance of data-driven decision making in customer support, teaching learners how to leverage analytics to improve response times, enhance customer satisfaction, and drive business growth.
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Detalles del Curso
• Foundations of Next-Gen Support Analytics: Introduction to the field, its importance, and applications
• Data Analysis for Support Professionals: Basics of data analysis, statistics, and data-driven decision making
• Support Metrics and KPIs: Measuring and tracking support performance, including primary keyword metrics like Customer Satisfaction (CSAT), Net Promoter Score (NPS), and First Response Time (FRT)
• Predictive Analytics in Support: Utilizing machine learning and AI to predict future support trends and proactively address customer issues
• Natural Language Processing (NLP) for Support Analytics: Analyzing text data from customer interactions and support tickets
• Visualization and Reporting for Support Analytics: Presenting data in a clear and understandable format to drive action
• Data Security and Privacy in Support Analytics: Ensuring customer data is protected and used ethically
• Integrating Support Analytics in Business Operations: Implementing support analytics data and insights into wider business strategy and decision making
Trayectoria Profesional
Requisitos de Entrada
- Comprensión básica de la materia
- Competencia en idioma inglés
- Acceso a computadora e internet
- Habilidades básicas de computadora
- Dedicación para completar el curso
No se requieren calificaciones formales previas. El curso está diseñado para la accesibilidad.
Estado del Curso
Este curso proporciona conocimientos y habilidades prácticas para el desarrollo profesional. Es:
- No acreditado por un organismo reconocido
- No regulado por una institución autorizada
- Complementario a las calificaciones formales
Recibirás un certificado de finalización al completar exitosamente el curso.
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Preguntas Frecuentes
Tarifa del curso
- 3-4 horas por semana
- Entrega temprana del certificado
- Inscripción abierta - comienza cuando quieras
- 2-3 horas por semana
- Entrega regular del certificado
- Inscripción abierta - comienza cuando quieras
- Acceso completo al curso
- Certificado digital
- Materiales del curso
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