Global Certificate in Next-Gen Support Analytics

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The Global Certificate in Next-Gen Support Analytics is a comprehensive course designed to empower learners with the latest tools and techniques in support analytics. This course emphasizes the importance of data-driven decision making in customer support, teaching learners how to leverage analytics to improve response times, enhance customer satisfaction, and drive business growth.

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AboutThisCourse

In today's digital age, support analytics is a critical skill that is in high demand across industries. This course equips learners with the necessary skills to advance their careers, whether they are just starting out or looking to move into more senior roles. By the end of the course, learners will have a deep understanding of the key metrics and KPIs used in support analytics, as well as the tools and techniques needed to analyze and interpret data to inform business decisions. The Global Certificate in Next-Gen Support Analytics is a valuable investment in your career, providing you with the skills and knowledge needed to succeed in a rapidly evolving field. Join this course and take the first step towards a rewarding career in support analytics!

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CourseDetails

• Foundations of Next-Gen Support Analytics: Introduction to the field, its importance, and applications
• Data Analysis for Support Professionals: Basics of data analysis, statistics, and data-driven decision making
• Support Metrics and KPIs: Measuring and tracking support performance, including primary keyword metrics like Customer Satisfaction (CSAT), Net Promoter Score (NPS), and First Response Time (FRT)
• Predictive Analytics in Support: Utilizing machine learning and AI to predict future support trends and proactively address customer issues
• Natural Language Processing (NLP) for Support Analytics: Analyzing text data from customer interactions and support tickets
• Visualization and Reporting for Support Analytics: Presenting data in a clear and understandable format to drive action
• Data Security and Privacy in Support Analytics: Ensuring customer data is protected and used ethically
• Integrating Support Analytics in Business Operations: Implementing support analytics data and insights into wider business strategy and decision making

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
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StandardMode GBP £90
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
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GLOBAL CERTIFICATE IN NEXT-GEN SUPPORT ANALYTICS
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London School of International Business (LSIB)
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05 May 2025
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