Executive Development Programme in Support Analytics Leadership
-- ViewingNowThe Executive Development Programme in Support Analytics Leadership is a certificate course designed to empower professionals with the necessary skills to excel in the rapidly evolving field of support analytics. This program emphasizes the importance of data-driven decision-making and strategic thinking for support leaders, addressing industry demand for experts who can leverage analytics to optimize customer support operations.
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ร propos de ce cours
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2 mois pour terminer
ร 2-3 heures par semaine
Commencez ร tout moment
Aucune pรฉriode d'attente
Dรฉtails du cours
โข Support Analytics Strategy: Understanding the role of support analytics in organizational success, developing a data-driven support strategy, and aligning it with business goals.
โข Data Analysis and Interpretation: Mastering data analysis techniques, interpreting results, and using statistical methods to make informed decisions in support leadership.
โข Customer Support Metrics: Identifying, measuring, and tracking key performance indicators (KPIs) in customer support, such as first response time, customer satisfaction, and net promoter score.
โข Support Analytics Tools: Exploring various support analytics tools and platforms, and learning how to effectively use them to gather and analyze support data.
โข Data Visualization and Reporting: Presenting support data in a clear and concise manner through data visualization techniques and reporting best practices.
โข Predictive Analytics in Support: Utilizing predictive analytics to forecast future support trends, identify potential issues, and proactively address customer needs.
โข Change Management and Leadership: Developing leadership skills to drive change, manage resistance, and implement data-driven decisions in support operations.
โข Ethics and Data Privacy: Ensuring ethical use of data, complying with data privacy regulations, and fostering a culture of data security and responsibility.
Parcours professionnel
Exigences d'admission
- Comprรฉhension de base de la matiรจre
- Maรฎtrise de la langue anglaise
- Accรจs ร l'ordinateur et ร Internet
- Compรฉtences informatiques de base
- Dรฉvouement pour terminer le cours
Aucune qualification formelle prรฉalable requise. Cours conรงu pour l'accessibilitรฉ.
Statut du cours
Ce cours fournit des connaissances et des compรฉtences pratiques pour le dรฉveloppement professionnel. Il est :
- Non accrรฉditรฉ par un organisme reconnu
- Non rรฉglementรฉ par une institution autorisรฉe
- Complรฉmentaire aux qualifications formelles
Vous recevrez un certificat de rรฉussite en terminant avec succรจs le cours.
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Frais de cours
- 3-4 heures par semaine
- Livraison anticipรฉe du certificat
- Inscription ouverte - commencez quand vous voulez
- 2-3 heures par semaine
- Livraison rรฉguliรจre du certificat
- Inscription ouverte - commencez quand vous voulez
- Accรจs complet au cours
- Certificat numรฉrique
- Supports de cours
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