Executive Development Programme in Support Analytics Leadership

Name: Executive Development Programme in Support Analytics Leadership
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The Executive Development Programme in Support Analytics Leadership is a certificate course designed to empower professionals with the necessary skills to excel in the rapidly evolving field of support analytics. This program emphasizes the importance of data-driven decision-making and strategic thinking for support leaders, addressing industry demand for experts who can leverage analytics to optimize customer support operations.

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AboutThisCourse

By enrolling in this course, learners will gain essential skills in support analytics leadership, including data analysis, problem-solving, and communication. As a result, they will be equipped to drive innovation, enhance customer satisfaction, and improve operational efficiency in their organizations. By fostering a data-driven mindset, this program prepares professionals for career advancement and leadership roles in customer support analytics.

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CourseDetails

• Support Analytics Strategy: Understanding the role of support analytics in organizational success, developing a data-driven support strategy, and aligning it with business goals.
• Data Analysis and Interpretation: Mastering data analysis techniques, interpreting results, and using statistical methods to make informed decisions in support leadership.
• Customer Support Metrics: Identifying, measuring, and tracking key performance indicators (KPIs) in customer support, such as first response time, customer satisfaction, and net promoter score.
• Support Analytics Tools: Exploring various support analytics tools and platforms, and learning how to effectively use them to gather and analyze support data.
• Data Visualization and Reporting: Presenting support data in a clear and concise manner through data visualization techniques and reporting best practices.
• Predictive Analytics in Support: Utilizing predictive analytics to forecast future support trends, identify potential issues, and proactively address customer needs.
• Change Management and Leadership: Developing leadership skills to drive change, manage resistance, and implement data-driven decisions in support operations.
• Ethics and Data Privacy: Ensuring ethical use of data, complying with data privacy regulations, and fostering a culture of data security and responsibility.

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN SUPPORT ANALYTICS LEADERSHIP

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London School of International Business (LSIB)

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05 May 2025

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