Global Certificate in Sales and Customer Success
-- ViewingNowThe Global Certificate in Sales and Customer Success is a comprehensive course designed to empower learners with essential skills for career advancement in sales and customer success roles. This program focuses on the latest industry trends, strategies, and best practices, making it highly relevant in today's dynamic business environment.
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GBP £ 140
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โข Sales Fundamentals: Understanding the Sales Process, Prospecting, Needs Assessment, Product Presentation, Overcoming Objections, Closing Techniques
โข Customer Relationship Management: Building and Maintaining Customer Relationships, Customer Segmentation, Customer Lifecycle Management
โข Cross- functional Collaboration: Working with Marketing, Product Development, and Customer Support Teams
โข Sales Metrics and Analytics: Understanding Key Sales Metrics, Analyzing Sales Data, Forecasting and Quota Setting
โข Consultative Selling: Understanding Customer Needs, Providing Customized Solutions, Building Trust and Credibility
โข Sales Enablement: Providing Sales Teams with Tools, Content, and Training to Increase Productivity
โข Customer Success Management: Ensuring Customer Satisfaction and Success, Driving Customer Retention and Expansion
โข Ethical Sales Practices: Understanding and Adhering to Sales Ethics and Compliance Standards
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