Global Certificate in Sales and Customer Success

Name: Global Certificate in Sales and Customer Success
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The Global Certificate in Sales and Customer Success is a comprehensive course designed to empower learners with essential skills for career advancement in sales and customer success roles. This program focuses on the latest industry trends, strategies, and best practices, making it highly relevant in today's dynamic business environment.

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AboutThisCourse

In this course, you will gain a deep understanding of the sales and customer success lifecycle, enabling you to drive revenue growth, improve customer satisfaction, and reduce churn. You will learn how to develop and implement effective sales strategies, manage customer relationships, and leverage data analytics to make informed decisions. With a strong emphasis on practical skills, this course provides hands-on experience through real-world case studies, group discussions, and interactive exercises. By earning this certification, you will demonstrate your expertise in sales and customer success, increasing your competitiveness and value in the job market. In summary, this course is essential for anyone seeking to advance their career in sales and customer success, as it provides the knowledge, skills, and industry recognition needed to succeed in these high-demand fields.

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CourseDetails

• Sales Fundamentals: Understanding the Sales Process, Prospecting, Needs Assessment, Product Presentation, Overcoming Objections, Closing Techniques
• Customer Relationship Management: Building and Maintaining Customer Relationships, Customer Segmentation, Customer Lifecycle Management
• Cross- functional Collaboration: Working with Marketing, Product Development, and Customer Support Teams
• Sales Metrics and Analytics: Understanding Key Sales Metrics, Analyzing Sales Data, Forecasting and Quota Setting
• Consultative Selling: Understanding Customer Needs, Providing Customized Solutions, Building Trust and Credibility
• Sales Enablement: Providing Sales Teams with Tools, Content, and Training to Increase Productivity
• Customer Success Management: Ensuring Customer Satisfaction and Success, Driving Customer Retention and Expansion
• Ethical Sales Practices: Understanding and Adhering to Sales Ethics and Compliance Standards

CareerPath

The **Global Certificate in Sales and Customer Success** is a valuable credential for professionals seeking to enhance their skills and advance their careers in the sales and customer success fields. This section features a 3D pie chart highlighting the job market trends for various roles in the UK. The chart reveals that **Sales Representatives** hold the largest share of the market, accounting for 60% of the positions. **Sales Managers** follow closely with a 20% share, emphasizing the importance of leadership roles in the industry. **Customer Success Managers** represent 15% of the positions, and **Sales Engineers** make up the remaining 5%. These statistics offer an insightful look into the sales and customer success job market trends in the UK, helping professionals make informed decisions about their career paths and the value of obtaining a Global Certificate in Sales and Customer Success.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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NotRegulatedAuthorized
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FastTrack GBP £140

CompleteInOneMonth

AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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FullCourseAccess
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GLOBAL CERTIFICATE IN SALES AND CUSTOMER SUCCESS

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London School of International Business (LSIB)

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05 May 2025

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