Global Certificate in Sales and Customer Success
-- ViewingNowThe Global Certificate in Sales and Customer Success is a comprehensive course designed to empower learners with essential skills for career advancement in sales and customer success roles. This program focuses on the latest industry trends, strategies, and best practices, making it highly relevant in today's dynamic business environment.
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⢠Sales Fundamentals: Understanding the Sales Process, Prospecting, Needs Assessment, Product Presentation, Overcoming Objections, Closing Techniques
⢠Customer Relationship Management: Building and Maintaining Customer Relationships, Customer Segmentation, Customer Lifecycle Management
⢠Cross- functional Collaboration: Working with Marketing, Product Development, and Customer Support Teams
⢠Sales Metrics and Analytics: Understanding Key Sales Metrics, Analyzing Sales Data, Forecasting and Quota Setting
⢠Consultative Selling: Understanding Customer Needs, Providing Customized Solutions, Building Trust and Credibility
⢠Sales Enablement: Providing Sales Teams with Tools, Content, and Training to Increase Productivity
⢠Customer Success Management: Ensuring Customer Satisfaction and Success, Driving Customer Retention and Expansion
⢠Ethical Sales Practices: Understanding and Adhering to Sales Ethics and Compliance Standards
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