Professional Certificate in Customer Service Productivity
-- ViewingNowThe Professional Certificate in Customer Service Productivity is a comprehensive course designed to enhance the skills of customer service professionals. This certificate program emphasizes the importance of productivity in customer service roles, focusing on techniques to manage time, prioritize tasks, and handle customer interactions effectively.
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โข Understanding Customer Service: An Introduction
โข Effective Communication Skills for Customer Service
โข Time Management Techniques for Customer Service Productivity
โข Handling Customer Complaints and Difficult Situations
โข Utilizing Customer Service Technology and Tools
โข Measuring and Improving Customer Service Productivity
โข Building Customer Relationships and Loyalty
โข Developing a Customer-Centric Mindset
โข Problem-Solving and Critical Thinking Skills in Customer Service
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